Enterprise Resilience Training (ERT)

The course content also addresses a range of issues, best practices, and planning guidance to support enhancement of private sector preparedness and improve cooperation with and understanding of evolving public safety initiatives.   This training advances the dialogue and builds networks among governmental and private sector executives and senior managers involved in critical infrastructure protection (CIP).  The course is designed for senior and mid-level staff members who will be the active participants in private sector response and recovery activities, including business continuity planning, business resumption oversight, and crisis management during disasters.


The ERT course is organized in eleven (11) modules conducted within 16 contact hours over a two-day period:


Elements of a Resilient Enterprise. This overview of the course provides a brief description of each module and a statement of learning objectives.  Real world examples are used to characterize the unmet needs and future value of the multi-tiered command center concept of operations (CONOP) and the consequences of failing to address these capabilities as part of overall emergency preparedness and protective measures.


ECC Mission and Roles – Part 1.  Develops an understanding of the reasons behind, differences between, and personnel requirements for each of the three command centers needed in the private sector, compared to the incident command post and emergency operations center in the public sector.


ECC Mission and Roles – Part 2. Inculcates knowledge of key crisis management leadership qualities, identifying the differences between business leaders and crisis managers developed through an identifiable operational structure and business philosophy.


ECC Equipment & Technology.  A rigorous review of equipment and technologies required to establish a private sector Emergency Command Center (ECC) is provided.  The functional requirements and lessons learned pertaining to survivability, redundancy, interoperability, and continuity of operations are analyzed.


BCC Concept of Operations (CONOP). The concept of a Business Continuity Center (BCC) is defined and its functional missions and roles are discussed. Functions of the BCC and the overall emergency command center (ECC) are compared and contrasted.


Your First 100 Steps.  Includes a review of immediate actions that must be undertaken as incidents and emergencies unfold in the private sector milieu.  Several real-world incidents will be analyzed and the value of checklists and job aids for “front-line responders” are discussed.



Legal Authorities and Issues. Explores the lessons learned and recent legislative, statutory, and regulatory requirements and challenges that could impact response, recovery, and business resumption activities.  American Bar Association recommendations and selected State legislation are reviewed. Insurance and liability issues are reviewed.


Integration with National Preparedness Initiatives.  Provides an overview of the National Preparedness Goal and Guidance, the National Response Framework, the National Incident Management System, the National Infrastructure Protection Plan and Sector Specific Plans.  A review of Capabilities-Based Planning metrics for readiness (including the Target Capabilities List, Universal Task List, and National Planning Scenarios).  An examination of emergent DHS-sponsored prevention initiatives, including Data Fusion Centers, their concept of operations and their impact on critical infrastructure owners/operators is included.  NFPA 1600 is reviewed.


Lessons Learned.  A detailed review is provided to navigate through nearly 300 lessons learned and recommendations identified in an array of assessments including: the 911 Commission Report; House, Senate and White House after-action reviews of Hurricane Katrina response and recovery.


Preventive Measures. Reducing risk, addressing vulnerabilities, enhancing countermeasures, and strengthening response capabilities to protect critical infrastructure and key resources is inherently an obligation of every business to its employees, shareholders, investors, and customers.  This module serves to review areas for preventive measures that should be explored for implementation in a comprehensive protection and preparedness program.  Topics include: Business Continuity Plans; Types of Terrorist Attacks; the Sequence of Preparation; Explosive Devices; Background Checks; Security Services; and Training.


Review and Examination. A summary review of the highlights of modules 1-10 is provided.  Immediately following the review, a multiple-choice examination is conducted to measure trainee comprehension of key concepts and best practices of enterprise resilience.



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